Michelle Donaldson, BSN, MHAAdministrator and Business Development
As Administrator and oversight of business development, Michelle leads operations at ShoulderMD including financials, contracting, human resources, team building and relations, strategy, and other patient and professional services while developing the brand and growth of the practice.
Megan FlinnerOperations Manager
Megan has been working in healthcare for over 15 years. For the past 7 years she has managed her own business overseeing operations for physician entrepreneurs specializing in Orthopedic Surgery. Megan’s clients span nationwide including physicians at Penn State and the Cleveland Clinic.
Nicole BillingsSurgery Coordinator
With over 20 years of experience in medical offices, Nicole is instrumental for developing ShoulderMD from the ground floor. She has spent the last 12 years working for ShoulderMD and expanding her skills from front and back office to medical assistant and now surgery coordinator.
Maria NicollPatient Intake Coordinator
As Patient Intake Coordinator, Maria is the friendly face of ShoulderMD. She has over 20 years working in multiple capacities of healthcare and understands the challenges patients face when navigating the pathway to better health. Being bi-lingual and living in the Sonoma area for over 15 years, Maria uses her skills to lead patients through the practice while understanding the local area and culture.
Rosa NicollPatient Care Coordinator
Workers Compensation Specialist
Rosa has spent over 30 years in healthcare specializing in workers compensation. She began as a medical assistant and quickly realized her passion for assuring the best care for the patient which led her into an operational role at one of the largest workers compensation organizations in the nation. Being bi-lingual, Rosa takes great care in assuring the Spanish speaking workers compensation patients have the assistance they need from an experienced navigator.
Yvonne Ramos, BA, MHAPatient Care Coordinator
Front Business Office Specialist
As a Patient Care Coordinator and Front Business Office Specialist, Yvonne brings a wide array of skills and experience to ShoulderMD. Yvonne is an entrepreneur having owned and run her own company specializing in practice management and front business office affairs for over 5 years. Yvonne’s experience expands 9 years into billing and coding as well as human resources and project management.
Sophie GeddieDatabase Developer
Sophie is an accomplished technology manager and organizational project management consultant. She collaborates with the team to help streamline workflows and communication, automate work processes and deliver business metrics. Sophie holds a deep technical knowledge in the business process management space which is evident in her ability to create tools that enhance efficiency and produce effective outcomes.