Bernadette has been in healthcare for over 25+ years. The last 5 years were spent in surgical pre and post patient case management. After managing a medical surgical office for 7 physicians, and assisting the surgical center as a backup manager, Bernadette learned she wanted to be directly involved with supporting patients and being their advocate during their surgery experience. Bernadette comes with extensive skills specializing in quality control, process improvement and patient experience. Bernadette believes every patient should be cared for and looked after as if they were family.
As a Surgical Manager, Bernadette will oversee surgical department and help manage all surgical patients throughout their surgical journey with ShoulderMD, by bridging the gap with hospitals, physical therapy clinics, adjusters and referring sources. Bernadette will manage patients’ cases throughout pre surgical testing, appointments and guiding them to their Post-op physical therapy, to ensure every patient will feel at ease every step of the way during their surgical journey.